Professional Consultation & Demand Analysis

• Provide 7/24 bilingual support (English & Chinese) to answer inquiries about product specifications, technical principles, application scenarios and industry compatibility.

• Assign dedicated pre-sales consultants to conduct one-on-one communication, analyze clients’ actual demands, budget and compliance requirements, and deliver professional demand analysis reports.

• Offer objective product comparison and professional selection suggestions to help clients avoid selection risks and pick the optimal solution.

  Customized Solution Design

• Design integrated hardware and software solutions tailored to diverse industries, including detailed product lists, deployment drawings, implementation schedules and cost budgets.

• Share mature practical cases of cross-border e-commerce, industrial office, intelligent retail and other scenarios for clients’ reference.

• Conduct technical feasibility assessment for personalized customization demands and issue official evaluation reports.

  Product Demonstration & Trial Test

• Support online remote demonstration and offline sample experience to intuitively display product performance and core advantages.

• Provide 7 to 15-day free sample testing services for bulk-order customers with complete official test reports.

• Hold regular online & offline technical seminars to share cutting-edge industry trends and updated product technologies.

 Commercial & Document Support

• Issue transparent detailed quotations with bulk purchase tiered pricing without hidden charges.

• Negotiate delivery terms, payment methods and warranty clauses flexibly to reach a win-win cooperation.

• Provide complete qualification documents including CE, FCC, ROHS certifications and export customs clearance files to support global customs declaration.

  Order Management & Quality Control

• Arrange exclusive order specialists to update real-time progress of material procurement, production and quality inspection.

• Implement three-level strict quality inspection for all finished products before delivery to ensure all products meet international standards.

• Prioritize production for urgent orders and customized small-batch orders to shorten delivery cycle.

 Global Logistics & Customs Clearance

• Offer diversified logistics solutions including sea freight, air freight and express delivery to realize door-to-door transportation worldwide.

• Assist clients with export declaration, certificate of origin and commodity inspection procedures to reduce cross-border trading risks.

• Provide real-time cargo tracking and transportation insurance for high-value products.

  Installation, Debugging & Acceptance

• Equip detailed installation manuals and video tutorials; provide remote one-on-one guidance and on-site debugging services for large-scale projects.

• Support system compatibility adaptation and driver installation for Windows, Linux and Android systems.

• Assist clients in completing function verification and formal project acceptance.

Professional Technical Training

• Deliver hierarchical training for operators, maintenance technicians and management personnel, covering basic operation, daily maintenance and fault troubleshooting.

• Customize training courses according to clients’ business scenarios and provide electronic materials for permanent reference.

  Official Warranty Policy

• Standard Global Warranty: 1-3 years worldwide warranty for all SPAEXI products (3 years for core components, 1 year for accessories). Free maintenance, parts replacement or whole-machine replacement for non-artificial failures within the warranty period.

• Optional extended warranty service (up to 5 years) to lower customers’ long-term operation and maintenance costs.

• Authorized service outlets are distributed in Southeast Asia, Europe, North America and other mainstream markets to realize localized after-sales support.

 Multi-channel Technical Support

• Multiple service channels including global service hotline, email and official work group with 2-hour initial response for all after-sales tickets.

• Solve software failures and operational problems rapidly via remote desktop and video guidance.

• Build exclusive service groups for bulk clients to realize all-team real-time docking.

 On-site Maintenance & Spare Parts Support

• Dispatch professional